Account Terms and Conditions

Account Terms and Conditions in the Mamatu Online Store

Account Terms and Conditions effective as of 19 June 2026.

The Account service is provided in the Mamatu online store operated by:

apconcept Anna Przeracka-Byskosz
ul. Kosynierów Gdyńskich 74/2, 51-687 Wrocław, Poland
NIP: 9251842379, REGON: 146386503
e-mail address: sklep@mamatu.pl
telephone: +48 500 835 853

Table of contents

  1. Definitions
  2. Contact with the Service Provider
  3. Technical requirements
  4. Account
  5. Complaints concerning the Account
  6. Right of withdrawal from the Account agreement
  7. Personal data
  8. Amendments to the Terms and Conditions or Account functionality
  9. Final provisions
  10. Appendix No. 1 – model withdrawal form for the Account agreement

§ 1 Definitions

  1. Consumer – a Service Recipient who is a natural person and has concluded an Account agreement with the Service Provider, or takes steps to conclude such agreement, without a direct connection with their business or professional activity.
  2. Account – a digital service provided free of charge by electronic means by the Service Provider to the Service Recipient, enabling the Service Recipient to use additional Store functions, in particular order history, order status preview, data editing, address management, coupons or vouchers and other functions available in the customer panel.
  3. Privileged Entrepreneur – a Service Recipient who is a natural person concluding an Account agreement with the Service Provider directly related to their business activity, where the content of that agreement indicates that it is not of a professional nature for that person.
  4. Terms and Conditions – these Account Terms and Conditions.
  5. Store – the Mamatu online store available at www.mamatu.pl or its language version available at www.mamatushop.com.
  6. Service Recipient – any entity that has concluded an Account agreement with the Service Provider or takes steps to conclude such agreement.
  7. Privileged Service Recipient – a Consumer or a Privileged Entrepreneur.
  8. Service Provider – apconcept Anna Przeracka-Byskosz with its registered office in Wrocław, ul. Kosynierów Gdyńskich 74/2, 51-687 Wrocław, Poland, NIP 9251842379, REGON 146386503.
  9. Consumer Rights Act – the Polish Act of 30 May 2014 on consumer rights.

§ 2 Contact with the Service Provider

  1. Postal address: apconcept Anna Przeracka-Byskosz, ul. Kosynierów Gdyńskich 74/2, 51-687 Wrocław, Poland.
  2. E-mail address: sklep@mamatu.pl.
  3. Telephone: +48 500 835 853.
  4. The cost of a telephone call or data transmission made by the Service Recipient depends on the basic tariff of the telecommunications operator or Internet service provider used by the Service Recipient. The cost of an international call or international data transmission may be higher than the cost of a domestic call or transmission.

§ 3 Technical requirements

  1. For proper use and creation of the Account, the following are required:
    1. an active e-mail account,
    2. a device with Internet access,
    3. an up-to-date web browser supporting JavaScript and cookies.
  2. The Service Recipient should use the Account in accordance with the law, these Terms and Conditions, good practices and security rules, in particular by protecting access data to the Account against access by unauthorised persons.

§ 4 Account

  1. Creating an Account is voluntary and free of charge.
  2. The Account enables the Service Recipient to use additional Store functions, in particular: viewing order history, checking order status, editing data, managing delivery and billing addresses, accessing information on coupons, vouchers or documents related to orders, if such functions are available in the Store.
  3. To create an Account, the Service Recipient must complete the registration form available in the Store, provide the required data and set a password, if required by the Store functionality.
  4. The Service Recipient is obliged to provide true, current and necessary data for using the Account and to update such data in the event of changes.
  5. Upon creation of the Account, an Account agreement is concluded for an indefinite period between the Service Recipient and the Service Provider.
  6. The Service Provider starts providing the Account service immediately after the Account agreement is concluded.
  7. The Service Recipient may resign from the Account at any time and without giving any reason.
  8. To delete the Account, the Service Recipient may use the function available in the customer panel, if available, or send a request to delete the Account to the Service Provider’s e-mail address indicated in § 2 of these Terms and Conditions.
  9. Deletion of the Account results in termination of the Account agreement. Deletion of the Account does not affect the performance of orders placed before the Account was deleted or the Service Provider’s obligations arising from legal provisions.
  10. The Service Provider may temporarily restrict access to the Account in the event of technical works, maintenance or failures, while taking steps to limit inconvenience to Service Recipients.

§ 5 Complaints concerning the Account

I. General provisions

  1. Complaints concerning the Account may be submitted to the postal or e-mail address indicated in § 2 of these Terms and Conditions.
  2. The complaint should include data enabling identification of the Service Recipient, a description of the problem concerning the Account and the Service Recipient’s request.
  3. The Service Provider responds to the complaint within 14 days from the date of its receipt.

II. Privileged Service Recipients

  1. The Service Provider is liable to the Privileged Service Recipient for the conformity of the digital service with the Account agreement under the rules specified in generally applicable provisions of law, in particular in the Consumer Rights Act.
  2. If the Service Provider has failed to supply the digital service, the Privileged Service Recipient may request the Service Provider to supply it. If, despite the request, the Service Provider fails to supply the digital service without undue delay or within an additional, expressly agreed time limit, the Privileged Service Recipient may withdraw from the Account agreement.
  3. The Privileged Service Recipient may withdraw from the Account agreement without requesting the supply of the digital service if it is clear from the Service Provider’s statement or the circumstances that the Service Provider will not supply the digital service, or if the time for supplying the digital service was essential to the Privileged Service Recipient and the Service Provider failed to supply it within that time.
  4. If the digital service is not in conformity with the Account agreement, the Privileged Service Recipient may request that it be brought into conformity with the agreement.
  5. The Privileged Service Recipient is obliged to cooperate with the Service Provider, to a reasonable extent and using the least burdensome technical means, in order to determine whether the lack of conformity of the digital service with the Account agreement results from the characteristics of the Privileged Service Recipient’s digital environment.
  6. The Privileged Service Recipient may submit a statement of withdrawal from the Account agreement in cases provided for by applicable law, in particular where bringing the digital service into conformity with the agreement is impossible or requires excessive costs, the Service Provider has failed to bring the digital service into conformity with the agreement within a reasonable time, or the lack of conformity is so significant that it justifies withdrawal from the agreement without first requesting that the digital service be brought into conformity with the agreement.

III. Out-of-court complaint handling and redress

  1. The Service Provider informs the Consumer about the possibility of using out-of-court complaint handling and redress procedures. Information about such procedures is available at the offices or websites of entities authorised to conduct out-of-court dispute resolution.
  2. The Consumer may, among others, seek assistance from the relevant European Consumer Centre. Such assistance is generally free of charge.
  3. Use of out-of-court complaint handling and redress procedures is voluntary for both the Service Provider and the Consumer.

§ 6 Right of withdrawal from the Account agreement

  1. The Privileged Service Recipient has the right to withdraw from the Account agreement within 14 days without giving any reason.
  2. The withdrawal period expires after 14 days from the date of conclusion of the Account agreement.
  3. To exercise the right of withdrawal, the Privileged Service Recipient should inform the Service Provider of their decision by means of an unequivocal statement, for example by e-mail or in writing, using the contact details indicated in § 2 of these Terms and Conditions.
  4. To meet the withdrawal deadline, it is sufficient to send the statement before the withdrawal period expires.
  5. The Privileged Service Recipient may use the model withdrawal form attached as an appendix to these Terms and Conditions, but this is not mandatory.
  6. Regardless of the right of withdrawal, the Service Recipient may resign from the Account at any time in accordance with § 4 of these Terms and Conditions.

§ 7 Personal data

  1. The controller of personal data provided by the Service Recipient in connection with the conclusion and performance of the Account agreement is the Service Provider.
  2. The Service Recipient’s personal data are processed in particular for the purpose of concluding and performing the Account agreement, handling the Account, fulfilling the Service Provider’s legal obligations and establishing, pursuing or defending claims.
  3. The legal basis for processing personal data is in particular the performance of the Account agreement or taking steps at the Service Recipient’s request prior to its conclusion, a legal obligation imposed on the Service Provider and the Service Provider’s legitimate interest.
  4. Providing data is voluntary but necessary to conclude the Account agreement and use the Account. Failure to provide data may prevent the Account from being created.
  5. The Service Recipient’s data will be processed for the duration of the Account agreement and thereafter for the period required by law or necessary to establish, pursue or defend claims.
  6. The Service Recipient has the rights specified in data protection regulations, in particular the right of access to data, rectification, erasure, restriction of processing, data portability and objection in cases provided for by law.
  7. Detailed information on the processing of personal data is available in the Privacy Policy available in the Store.

§ 8 Amendments to the Terms and Conditions or Account functionality

  1. The Service Provider may amend these Terms and Conditions only for important reasons, in particular in the event of:
    1. a change in Account functionality requiring amendment of the Terms and Conditions,
    2. a change in legal provisions affecting the performance of the Account agreement,
    3. the need to adapt services to recommendations, guidelines, orders, prohibitions, rulings, decisions, interpretations or decisions of authorised public authorities,
    4. a change in contact or identification data of the Service Provider,
    5. the need to clarify the provisions of these Terms and Conditions.
  2. Information about a planned amendment to these Terms and Conditions will be provided to the Service Recipient at the e-mail address assigned to the Account at least 7 days before the amendments enter into force.
  3. If the Service Recipient does not accept the amendments to these Terms and Conditions, they may terminate the Account agreement before the amendments enter into force.
  4. An amendment to these Terms and Conditions does not affect the possibility of resigning from the Account at any time.

§ 9 Final provisions

  1. The Account agreement is concluded in English.
  2. The Account agreement is governed by Polish law, subject to mandatory provisions ensuring protection for the Consumer appropriate to their habitual place of residence, if such provisions apply.
  3. These Terms and Conditions are available free of charge in the Store in a way that enables them to be obtained, reproduced and recorded.
  4. Matters not regulated in these Terms and Conditions are governed by generally applicable provisions of law.
  5. These Terms and Conditions enter into force on 19 June 2026.

Appendix No. 1 – model withdrawal form for the Account agreement

This form may be used if you wish to withdraw from the Account agreement, but using it is not mandatory.

Addressee:
apconcept Anna Przeracka-Byskosz
ul. Kosynierów Gdyńskich 74/2, 51-687 Wrocław, Poland
e-mail: sklep@mamatu.pl

I/We(*) hereby inform you of my/our(*) withdrawal from the Account agreement.

Date of conclusion of the Account agreement: ................................................

Name and surname of the Privileged Service Recipient: ........................................

E-mail address assigned to the Account: ................................................................

Address of the Privileged Service Recipient: ......................................................

Signature of the Privileged Service Recipient: ....................................................

(only if the form is submitted in paper form)

Date: ............................................

(*) Delete as appropriate.