Terms and Conditions

Terms and Conditions for purchases in the Mamatu Online Store

Terms and Conditions of the Mamatu Online Store effective as of 19 June 2026.

The online store available at https://mamatushop.com is operated by:

apconcept Anna Przeracka-Byskosz
ul. Kosynierów Gdyńskich 74/2, 51-687 Wrocław, Poland
NIP: 9251842379, REGON: 146386503
e-mail address: sklep@mamatu.pl
telephone: +48 500 835 853

Table of contents

  1. Definitions
  2. General provisions and use of the Store
  3. Placing orders
  4. Payments and prices
  5. Rules for purchasing and using Vouchers/Gift Cards
  6. Order processing and delivery
  7. Right of withdrawal from the contract
  8. Exceptions to the right of withdrawal from the contract
  9. Complaints and lack of conformity with the contract
  10. Purchase reviews
  11. Personal data
  12. Final provisions
  13. Appendix No. 1 – model withdrawal form

I. Definitions

  1. Seller – apconcept Anna Przeracka-Byskosz with its registered office in Wrocław, ul. Kosynierów Gdyńskich 74/2, 51-687 Wrocław, Poland, NIP 9251842379, REGON 146386503.
  2. Online Store / Store – the online service available at www.mamatushop.com, through which the Customer may conclude sales contracts with the Seller for Goods or Vouchers/Gift Cards.
  3. Customer – a natural person with full legal capacity, a legal person or an organisational unit without legal personality to which specific provisions grant legal capacity, making or intending to make a purchase in the Store.
  4. Consumer – a Customer who is a natural person concluding a sales contract with the Seller that is not directly related to their business or professional activity.
  5. Privileged Entrepreneur – a Customer who is a natural person concluding a contract with the Seller directly related to their business activity, where the content of that contract indicates that it is not of a professional nature for that Customer.
  6. Privileged Buyer – a Consumer or a Privileged Entrepreneur.
  7. Goods – physical products offered in the Store, in particular clothing, accessories or other movable items, which may be the subject of a sales contract.
  8. Voucher / Gift Card – a gift voucher in electronic or physical form, entitling its holder to make purchases in the Store up to the nominal value of the Voucher, under the rules specified in these Terms and Conditions, in the description of the Voucher or in the information provided at the time of its sale.
  9. Order Form – an interactive form available in the Store which enables the Customer to place an order, in particular by adding Goods to the cart, selecting delivery and payment methods and providing the data necessary to process the order.
  10. Online withdrawal function – an online function available in the Store in the “Return and exchange” tab, enabling the Privileged Buyer to submit a statement of withdrawal from the contract through the Store’s online interface.
  11. Terms and Conditions – these Terms and Conditions of the Online Store.

II. General provisions and use of the Store

  1. These Terms and Conditions set out the rules for concluding sales contracts through the Store, using the Store and the rights and obligations of Customers and the Seller.
  2. To the extent that services are provided electronically, these Terms and Conditions constitute the rules and regulations referred to in the Polish Act of 18 July 2002 on the provision of electronic services.
  3. To use the Store, including browsing the assortment and placing orders, the following are required: a device with Internet access, an up-to-date web browser supporting cookies and JavaScript, and an active e-mail address.
  4. The Customer is obliged to use the Store in accordance with the law, these Terms and Conditions and good practices, in a manner that does not infringe the rights of the Seller, other Customers or third parties.
  5. The Customer is prohibited from providing unlawful content.
  6. Information presented in the Store, including descriptions of Goods and prices, constitutes an invitation to conclude a contract within the meaning of Article 71 of the Polish Civil Code, unless its content clearly indicates otherwise.
  7. Photographs of Goods are for illustrative purposes and are used to present the Goods. The Seller makes every effort to ensure that the photographs and descriptions presented correspond to the characteristics of the Goods.

III. Placing orders

  1. Orders may be placed through the Order Form available in the Store.
  2. An order may be placed both after creating an account in the Store and without registration.
  3. To place an order, the Customer selects the Goods or Voucher/Gift Card, adds it to the cart, selects the delivery and payment method, provides the data necessary to process the order and confirms the order with a button indicating the obligation to pay.
  4. Submitting an order by the Customer constitutes an offer to conclude a sales contract for the Goods or Vouchers/Gift Cards covered by the order.
  5. After placing an order, the Customer receives an e-mail confirming that the order has been accepted for processing. Upon receipt by the Customer of the confirmation that the order has been accepted for processing, a sales contract for the Goods or Vouchers/Gift Cards covered by the order is concluded.
  6. The Customer is obliged to provide true, current and necessary data for order processing.
  7. If the Goods are unavailable, the Seller will inform the Customer that the order cannot be fulfilled in whole or in part. The Customer may then change the order or cancel it in whole or in part. Payment for the unfulfilled part of the order will be refunded without undue delay, no later than within 14 days.

IV. Payments and prices

  1. Prices of Goods displayed in the Store are gross prices and include VAT, if applicable.
  2. The price of the Goods does not include delivery costs, unless otherwise stated for a given item or promotion.
  3. The total amount payable, including the price of the Goods and delivery costs, is shown to the Customer before the order is placed.
  4. The Customer may use payment methods available in the Store at the time of placing the order, in particular electronic payments, bank transfer, card payment, PayPal or cash on delivery, if a given method is available for a particular order.
  5. In the case of advance payment, failure to pay within the period indicated during the ordering process may result in cancellation of the order after prior notification of the Customer.
  6. The Seller may run promotions and sales under the rules specified each time in the Store. A price change does not affect orders placed before the change becomes effective.

V. Rules for purchasing and using Vouchers/Gift Cards

  1. The Store may offer Vouchers/Gift Cards with a value selected by the Customer from the variants available in the Store.
  2. A Voucher/Gift Card may have the following form:
    1. electronic – sent to the e-mail address indicated by the Customer, in the form of a code to be used in the Store;
    2. physical – sent to the delivery address indicated by the Customer, if such a form of Voucher is available in the Store.
  3. The Voucher/Gift Card has a nominal value corresponding to the amount selected by the Customer at the time of purchase, unless the Voucher description states otherwise.
  4. The Voucher/Gift Card is valid for the period indicated in the Voucher description, on the Gift Card, in the e-mail containing the code or in other information provided to the Customer before the contract is concluded.
  5. The Voucher/Gift Card is redeemed by entering the code in the appropriate field in the cart or during the order process in the Store.
  6. The Voucher/Gift Card may be used only in the Store, unless the Voucher description expressly provides otherwise.
  7. The Voucher/Gift Card is not exchangeable for cash and cannot be paid out in cash, unless mandatory provisions of law provide otherwise.
  8. If the value of the order exceeds the value of the Voucher/Gift Card, the Customer is obliged to pay the difference using one of the payment methods available in the Store.
  9. If the value of the order is lower than the value of the Voucher/Gift Card, the rules for using the unused part of the Voucher value result from the description of the given Voucher or the functionality of the Store. In the absence of different information, the Voucher/Gift Card may be used once.
  10. The Customer is obliged to protect the Voucher/Gift Card code from disclosure to unauthorised persons. The Seller is not responsible for the use of the code by a third party if this occurred for reasons beyond the Seller’s control.
  11. In the case of an electronic Voucher/Gift Card, the code will be sent to the e-mail address indicated by the Customer. The Customer should make sure that the e-mail address provided is correct.
  12. In the case of a physical Voucher/Gift Card, the delivery rules set out in these Terms and Conditions apply, unless the Voucher description states otherwise.
  13. The Privileged Buyer may withdraw from the contract for the purchase of a Voucher/Gift Card within 14 days, provided that the Voucher/Gift Card has not been used in whole or in part before the statement of withdrawal from the contract is submitted.
  14. In the event of effective withdrawal from the contract for the purchase of a Voucher/Gift Card, the code is deactivated and the Seller refunds the payment in accordance with the rules set out in the section concerning the right of withdrawal from the contract.
  15. If the Voucher/Gift Card has been used in whole or in part before the statement of withdrawal from the contract is submitted, withdrawal from the contract for the purchase of the Voucher/Gift Card may be ineffective to the extent to which the Voucher/Gift Card has been used, subject to mandatory provisions of law.
  16. Complaints concerning a Voucher/Gift Card, including problems with receiving the code, activation, validity or redemption of the code, may be submitted under the rules set out in the section of these Terms and Conditions concerning complaints.

VI. Order processing and delivery

  1. The order processing time is indicated in the Store or in the description of the Goods. If no other time is indicated for the Goods, the approximate processing time is 6 to 8 business days.
  2. In the case of advance payment, order processing begins after the payment has been credited or after the Seller has received confirmation of payment.
  3. If, within one order, the Customer ordered Goods with different processing times, the order will be processed within the time applicable to the Goods with the longest processing time, unless the Customer and the Seller agree otherwise.
  4. Delivery of Goods is carried out within Europe, to countries indicated in the Store, provided that a given delivery method is available for a particular order.
  5. Available delivery methods, carrier, delivery cost and estimated delivery time are shown to the Customer before the order is placed.
  6. The Customer may collect the Goods in person if such an option is available in the Store for a given order.
  7. The Seller asks that, in the event of visible damage to the parcel, the Customer, where possible, checks the parcel upon delivery and draws up a damage report in the presence of the carrier. Failure to draw up a damage report does not limit the Customer’s right to lodge a complaint.
  8. A proof of purchase, in particular a fiscal receipt or invoice, may be attached to the parcel in accordance with applicable provisions.

VII. Right of withdrawal from the contract

  1. The Privileged Buyer has the right to withdraw from a distance sales contract for Goods or a Voucher/Gift Card within 14 days without giving any reason, subject to the exceptions specified in these Terms and Conditions, the rules concerning Vouchers/Gift Cards and applicable law.
  2. The withdrawal period expires after 14 days from the day on which the Privileged Buyer came into possession of the Goods or on which a third party other than the carrier and indicated by the Privileged Buyer came into possession of the Goods.
  3. In the case of a contract covering multiple Goods delivered separately, in batches or in parts, the withdrawal period expires after 14 days from the day of taking possession of the last Goods, batch or part.
  4. To exercise the right of withdrawal from the contract, the Privileged Buyer should inform the Seller of their decision by means of an unequivocal statement.
  5. The statement of withdrawal from the contract may be submitted in particular:
    1. through the online function available in the Store in the “Return and exchange” tab;
    2. by e-mail to: sklep@mamatu.pl;
    3. in writing to: apconcept Anna Przeracka-Byskosz, ul. Kosynierów Gdyńskich 74/2, 51-687 Wrocław, Poland.
  6. The online function available in the “Return and exchange” tab is available in the Store’s online interface throughout the entire period during which the Privileged Buyer has the right to withdraw from the contract and enables the submission of a statement of withdrawal online.
  7. The online form enables the Privileged Buyer to provide the data necessary to identify the statement, in particular their name and surname, order number or other data identifying the contract, and the e-mail address to which confirmation of receipt of the withdrawal will be sent.
  8. After completing the online form, the Privileged Buyer confirms the submission of the statement by pressing the button “Confirm withdrawal from the contract” or another equivalent, unambiguous label.
  9. After the statement is submitted through the online function, the Seller promptly sends the Privileged Buyer confirmation of receipt of the withdrawal from the contract on a durable medium, in particular to the e-mail address provided in the form. The confirmation includes the content of the statement and the date and time of its submission.
  10. To meet the withdrawal deadline, it is sufficient to send the statement before the withdrawal period expires.
  11. The Privileged Buyer may use the model withdrawal form attached as an appendix to these Terms and Conditions, but this is not mandatory.
  12. In the event of withdrawal from the contract, the Seller refunds to the Privileged Buyer all payments received from them, including the costs of delivery of the Goods, except for additional costs resulting from the delivery method selected by the Privileged Buyer other than the cheapest standard delivery method offered by the Seller.
  13. The refund is made without undue delay, no later than within 14 days from the day on which the Seller was informed of the Privileged Buyer’s decision to withdraw from the contract.
  14. The Seller makes the refund using the same payment method as used by the Privileged Buyer, unless the Privileged Buyer expressly agrees to another refund method that does not involve any costs for them.
  15. If the Seller has not offered to collect the Goods from the Privileged Buyer, the Seller may withhold the refund until the Goods have been received back or until the Privileged Buyer has provided proof of sending them back, whichever occurs first.
  16. The Privileged Buyer should return the Goods to the address indicated by the Seller in the return instructions, without undue delay, no later than 14 days from the day on which the Privileged Buyer informed the Seller of withdrawal from the contract. The deadline is met if the Privileged Buyer sends the Goods back before the expiry of the 14-day period.
  17. The Privileged Buyer bears the direct cost of returning the Goods, unless the Seller has agreed to bear such cost or has failed to inform the Privileged Buyer of the obligation to bear such cost.
  18. When returning the Goods, the Seller asks the Privileged Buyer to include the order number or the withdrawal request number. Attaching a receipt or other proof of purchase may facilitate return processing, but it is not a condition for exercising the right of withdrawal from the contract.
  19. The Privileged Buyer is liable only for any diminished value of the Goods resulting from handling them in a manner other than necessary to establish the nature, characteristics and functioning of the Goods.

VIII. Exceptions to the right of withdrawal from the contract

  1. The right of withdrawal from a distance contract does not apply to the Privileged Buyer in the cases specified in applicable law, in particular with regard to a contract:
    1. where the subject of the performance is non-prefabricated Goods, manufactured according to the Privileged Buyer’s specifications or intended to satisfy their individual needs;
    2. where the subject of the performance is Goods that are liable to deteriorate rapidly or have a short shelf life;
    3. where the subject of the performance is Goods delivered in sealed packaging which cannot be returned after opening for health protection or hygiene reasons, if the packaging has been opened after delivery;
    4. where the subject of the performance consists of Goods which, after delivery, due to their nature, become inseparably mixed with other items;
    5. where the subject of the performance consists of audio or visual recordings or computer software delivered in sealed packaging, if the packaging has been opened after delivery;
    6. for the delivery of newspapers, periodicals or magazines, with the exception of subscription contracts;
    7. where the price or remuneration depends on fluctuations in the financial market over which the Seller has no control and which may occur before the withdrawal period expires.

IX. Complaints and lack of conformity with the contract

  1. The Seller is liable to the Privileged Buyer for the conformity of the Goods or Voucher/Gift Card with the contract under the rules specified in generally applicable provisions of law, in particular in the Polish Consumer Rights Act.
  2. In the event of lack of conformity of the Goods or Voucher/Gift Card with the contract, the Privileged Buyer may exercise the rights provided for in the Polish Consumer Rights Act.
  3. A complaint may be submitted in particular:
    1. by e-mail to: sklep@mamatu.pl;
    2. in writing to: apconcept Anna Przeracka-Byskosz, ul. Kosynierów Gdyńskich 74/2, 51-687 Wrocław, Poland.
  4. The complaint should include data enabling identification of the Customer and the order, a description of the reported non-conformity and the Customer’s request. Attaching photographs of the Goods may facilitate the complaint handling process, but it is not a condition for submitting a complaint.
  5. If, in order to consider the complaint, it is necessary to deliver the Goods to the Seller or to provide additional information concerning a Voucher/Gift Card, the Seller will inform the Customer how the Goods or information should be provided.
  6. The Seller responds to the complaint of the Privileged Buyer within 14 days from the date of its receipt.
  7. If the complaint is accepted, the Seller fulfils the Customer’s rights in accordance with applicable provisions, in particular by repair, replacement, price reduction or refund, depending on the Customer’s request and the provisions of law.
  8. No provision of these Terms and Conditions excludes or limits the rights of the Privileged Buyer arising from mandatory provisions of law.

X. Consent to collecting reviews

1. REVIEWS IN THE ONLINE STORE

1.1. The Customer of the Online Store may voluntarily and free of charge post a review concerning purchases made in the Online Store. The review may also include a rating, photograph or review of the purchased product in the Online Store.

1.2. After purchases have been made in the Online Store, the Seller transfers the data necessary to create an e-mail invitation to the company handling the survey process. Sending surveys and collecting reviews in forms is fully handled by TrustMate SA with its registered office at ul. Bartoszowicka 3, 51-641 Wrocław, Poland.

TrustMate SA sends the Customer an e-mail asking them to post a review and containing a link to an online form enabling the Customer to post it. The online form enables the Customer to answer the Seller’s questions concerning purchases, rate them, add their own description of the review and a photograph of the purchased product. If no review is posted after the first invitation, TrustMate may send another invitation to post a review.

1.3. A review may be posted only by a Customer who has made purchases in the Seller’s Online Store.

1.4. Reviews posted by the Customer are published by the Seller in the Online Store and on the TrustMate.io profile.

1.5. Posting a review may not be used by the Customer for unlawful activities, in particular activities constituting an act of unfair competition against the Seller, or activities infringing personal rights, intellectual property rights or other rights of the Seller or third parties.

1.6. A review may be posted only for products actually purchased in the Seller’s Online Store. It is prohibited to conclude fictitious/apparent sales contracts in order to post a review. The author of a review may not be the Seller or the Seller’s employees, regardless of the basis of employment.

1.7. A posted review may be deleted at any time by its author.

XI. Personal data

  1. The controller of Customers’ personal data is the Seller, i.e. apconcept Anna Przeracka-Byskosz.
  2. Customers’ personal data are processed in particular for the purpose of concluding and performing a sales contract, handling orders, payments, delivery, withdrawals from the contract, complaints, fulfilling the Seller’s legal obligations and establishing, pursuing or defending claims.
  3. The legal basis for processing personal data is in particular the performance of a contract or taking steps at the Customer’s request prior to entering into a contract, a legal obligation imposed on the Seller and the Seller’s legitimate interest.
  4. In the case of marketing activities, including sending commercial information by electronic means, personal data are processed only to the extent resulting from the consent granted or another appropriate legal basis.
  5. Detailed information on the processing of personal data, including recipients of data, the period of data storage and the rights of data subjects, is available in the Privacy Policy available in the Store.

XII. Final provisions

  1. Contracts concluded through the Store are concluded in English.
  2. Contracts concluded under these Terms and Conditions are governed by Polish law, subject to mandatory provisions ensuring protection for the Consumer appropriate to their habitual place of residence, if such provisions apply.
  3. The Seller may amend these Terms and Conditions for important reasons, in particular in the event of changes in law, changes in Store functionality, changes in the Seller’s data, payment or delivery methods, or the need to clarify the provisions of these Terms and Conditions.
  4. Amendments to these Terms and Conditions do not affect orders placed before the amendments enter into force. Such orders are governed by the Terms and Conditions in force at the time the order was placed.
  5. The current Terms and Conditions are published on the Store’s website.
  6. These Terms and Conditions enter into force on 19 June 2026.

Appendix No. 1 – model withdrawal form

This form may be used if you wish to withdraw from the contract, but using it is not mandatory. A statement of withdrawal may also be submitted through the online function available in the “Return and exchange” tab, by e-mail or in writing.

Addressee:
apconcept Anna Przeracka-Byskosz
ul. Kosynierów Gdyńskich 74/2, 51-687 Wrocław, Poland
e-mail: sklep@mamatu.pl

I/We(*) hereby inform you of my/our(*) withdrawal from the contract of sale of the following Goods / Voucher / Gift Card:

....................................................................................................................................................

Order number: ................................................................................................................

Date of conclusion of the contract / receipt of Goods / receipt of the Voucher or Gift Card: ................................................................................

Name and surname of the Consumer / Privileged Entrepreneur: ........................................

Address of the Consumer / Privileged Entrepreneur: ......................................................

E-mail address: ..........................................................................................................................

Signature of the Consumer / Privileged Entrepreneur: ....................................................

(only if the form is submitted in paper form)

Date: ............................................

(*) Delete as appropriate.